raya99 is committed to protecting the privacy and personal data of every member. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the controls available to you as a data subject. Please read this document carefully alongside our Terms & Conditions.
Effective Date: 1 January 2026These highlights summarize the most important principles that govern how raya99 handles your personal information. They do not replace the full policy — please read the complete text below for the legally binding version.
Every data transmission between your device and the raya99 platform is protected by industry-standard 256-bit SSL encryption. Your financial details, login credentials, and personal information travel across our network in a fully encrypted state at all times.
As a raya99 member, you have the right to access, correct, port, and request deletion of your personal data at any time. Submit a written request to our Data Protection team via [email protected] and we will respond within 30 days.
raya99 does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. Data is shared only with partners directly necessary to operate the platform — payment processors, KYC providers, and game studios.
We use cookies and similar tracking technologies solely to improve your platform experience, maintain session security, and analyze aggregate traffic patterns. We do not use third-party advertising cookies that track your activity across unrelated websites.
Member data is stored on enterprise-grade servers with multi-layer access controls, encrypted at rest, and subject to regular independent security audits. Access to personally identifiable information is restricted on a strict need-to-know basis within the raya99 organization.
raya99 retains personal data only for as long as required to fulfil the purposes for which it was collected, or as mandated by applicable AML and international licensing regulations. Account closure does not result in immediate data deletion where legal obligations require continued retention.
In this Privacy Policy, the following terms carry the meanings set out below unless context requires otherwise:
raya99 collects only the Personal Data necessary to provide a safe, compliant, and high-quality gaming experience. The categories of data we collect are set out in the table below:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, KTP / passport number | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address in Indonesia | Mandatory |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history in IDR | Mandatory |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic |
| Usage Data | Pages visited, games played, bet history, session duration, click patterns | Automatic |
| Communications Data | Support chat transcripts, email correspondence, complaint records | When contacting support |
| Responsible Gaming Data | Self-exclusion status, deposit limits, loss limit settings, reality-check preferences | When tools are activated |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and platform notifications | Optional |
raya99 collects your Personal Data through the following channels:
When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or configure responsible gaming tools, you provide Personal Data to us directly. This data is submitted voluntarily by you and is necessary to access the corresponding platform features.
When you access the raya99 platform, our servers automatically record Technical Data and Usage Data. This includes your IP address, device identifier, browser configuration, and the sequence of pages and games you interact with. This data is collected via server logs, cookies, and similar technologies as described in Section 8.
Where you use a third-party payment method — such as a BCA or BRI bank transfer, or an OVO and DANA e-wallet — your transaction is processed by that provider and relevant transaction identifiers are shared with raya99 to reconcile your account balance. raya99 does not receive your full banking credentials; we receive only the information necessary to confirm a payment has been made or a withdrawal completed.
raya99 uses internationally accredited KYC verification providers to assist with identity document validation and sanctions screening. These providers process the identity documents you submit and return a verification result to raya99. The full document data is handled by the KYC provider under their own privacy policy; raya99 retains only the verification outcome and reference identifier.
raya99 processes your Personal Data for the following specific purposes:
raya99 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
raya99 does not sell or rent your Personal Data to any third party. We share your data only in the following limited and controlled circumstances:
To process your deposits and withdrawals, we share the minimum necessary financial and identity data with our partner payment processors — including the Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) you select. These providers process your data solely to execute the requested transaction and are contractually bound to treat your data with the same level of protection raya99 applies.
To fulfil our identity verification obligations, we share your submitted identity documents and personal details with accredited third-party KYC providers. These partners act as data processors operating under raya99's written instructions and are prohibited from using your data for any purpose other than the verification service they provide to us.
Live casino games and certain slot products are delivered via third-party game studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These studios receive only the technical session data necessary to deliver and authenticate a game session (such as a session token). They do not receive your full identity or financial data.
raya99 may disclose your Personal Data to competent regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of raya99, our members, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of raya99's business, your Personal Data may be transferred to the relevant successor entity. We will notify you via email or in-platform notification before your data is transferred and becomes subject to a different privacy policy.
raya99 operates under an international gaming license and may store or process your Personal Data on servers located outside Indonesia. Where Personal Data is transferred to a jurisdiction that does not provide a level of data protection equivalent to that required under our licensing framework, raya99 ensures appropriate safeguards are in place — including contractual clauses that bind the recipient to handle your data with a standard of care equivalent to this Policy.
By registering a raya99 account, you acknowledge and consent to the transfer of your Personal Data to processing locations outside Indonesia where necessary to operate the platform, subject always to the safeguards described in this section.
raya99 uses cookies and similar technologies to operate the platform efficiently and securely. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, load balancing, fraud prevention signals | No — essential to platform operation |
| Functional | Remembering your language preference, display settings, and responsible gaming tool configurations | No — supports core functionality |
| Analytics | Aggregated, anonymized data on page traffic, game popularity, and navigation paths — used solely for internal platform improvement | Yes — opt-in basis |
| Marketing | Tracking which promotional campaigns led to a registration or deposit — used to measure campaign effectiveness internally | Yes — opt-in basis |
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the platform. raya99 does not use cross-site tracking cookies that follow your activity outside of the raya99.cam domain.
raya99 retains your Personal Data for the periods set out below, after which data is securely deleted or anonymized:
Subject to applicable law and any overriding legal obligations, you have the following rights in respect of your Personal Data held by raya99:
To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Subject Request — [Your Account Username]". raya99 will acknowledge your request within 5 business days (WIB) and provide a substantive response within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days with prior notice.
The raya99 platform is strictly intended for adults aged 21 and above. raya99 does not knowingly collect Personal Data from individuals under the age of 21. If we have reasonable grounds to believe that a member is under 21, we will immediately suspend the account, commence identity verification, and — if the minor status is confirmed — delete all associated Personal Data beyond the minimum required by law, return any net deposits, and permanently close the account.
If you are a parent or guardian and believe that your child has registered on the raya99 platform, please contact us immediately at [email protected]. We take all such reports with the utmost seriousness and will investigate and respond within 24 hours.
raya99 implements a multi-layered information security framework to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Our key security measures include:
Despite these measures, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a material risk to your rights and freedoms, raya99 will notify affected members without undue delay and take all necessary remediation steps.
The raya99 platform integrates third-party services necessary to deliver a complete gaming experience — including game studio software, payment gateways, and customer support infrastructure. Each of these third-party services operates under its own privacy policy and data processing terms. raya99 conducts due diligence on all third-party processors and enters into formal Data Processing Agreements (DPAs) to ensure that your data is handled appropriately.
raya99 is not responsible for the privacy practices of any website or service that is not operated by raya99. This Privacy Policy applies solely to data processed within the raya99 platform at raya99.cam.
raya99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or licensing requirements. Where a material change is made, we will notify you by email or in-platform notification at least 7 days before the revised Policy takes effect. The effective date at the top of this document will be updated accordingly. Your continued use of the raya99 platform after the revised Policy takes effect constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or wish to raise a complaint about how raya99 handles your Personal Data, please contact our Data Protection team using the details below:
raya99 is committed to resolving all privacy-related complaints fairly and promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the competent data protection authority in the jurisdiction in which raya99 holds its international gaming licence.
Still have questions about how raya99 handles your data? Our support team is available around the clock. You can also explore our FAQ for quick answers or review our full Terms & Conditions.